These spins must be used within 24 hours and come with a 35x wagering requirement on winnings. Cashback also carries a 10x wagering requirement, which must be completed within 7 days. I initially had deposited the amount of 50€, which was taken out of my bank account but never arrived in my balance on Big Lucky.
Live casino
The most popular game providers at Big Lucky Casino are Pragmatic Play, Hacksaw Gaming, and Evolution. Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
Customer support
However, it begins with a chatbot, which then forwards you to a human where you can receive immediate assistance. You can reach out to email support at , where a knowledgeable customer representative is available to provide a detailed explanation of your challenges. Once your email is received, the agent thoroughly scrutinises the challenge before providing a comprehensive response within 24 hours. The responsible gambling section offers a range of tools and resources designed to support players facing gambling-related issues.
Spesielle kampanjer og casino tilbud
Games are visually grouped to help users identify preferred styles quickly. Cashback funds must be wagered 10 times before becoming eligible for withdrawal. For example, if you receive €10 in cashback, you’ll need to wager €100 before any remaining balance can be cashed out. If you choose to use the bonus funds, a 35x wagering requirement applies to the bonus amount before any remaining funds can be withdrawn.
- New players are welcomed with a 100% bonus up to €800, along with 200 free spins on Book of Dead.
- Like most online casinos, Big Lucky Casino offers players the opportunity to claim a welcome bonus, such as a no deposit bonus or a deposit bonus.
- Once your deposit is confirmed, the bonus funds are made available but remain inactive until you choose to use them.
- Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
- The site loads seamlessly on most mobile browsers and features several crucial sections, including responsible gambling, accessible in the palm of your hand.
- I chatted with them on the 26th of August, they sent me an email on the 7th of September that the matter has been escalated, however I haven’t received an update at all.
- This is their default bonus, and it might not be aplicable in all the countries, so make sure to check the website before making a deposit to see what bonus they have for you.
Big Lucky Casino Bonuses
The platform features over 8,000 games from almost 120 providers, including a premium live casino section powered by Evolution and Pragmatic Play. Big Lucky offers everything from classic table games to modern game shows. Big Lucky Casino holds a license from Curacao, which promotes responsible gaming and fair games at online casinos. Thousands of games are sourced from well-established game providers with extensive industry experience. They use RNG technology to guarantee fair outcomes by generating random numbers every second, making it impossible to predict.
This Curacao-licensed casino runs on a no-registration Pay N Play model through Brite. I’m sorry to hear about your negative experience with Big Lucky Casino. Please allow me to ask you a few questions so I can better understand the situation. He started streaming on Twitch and has later expanded Kingbonus into Instagram, Youtube and Kick. There is no guaranteed response time via email, especially during busy periods, but in our experience, replies typically arrive within half a day.
- As of now, authorities have not confirmed any details regarding a shooting, casualties, or an active shooter situation.
- Players who struggle with gambling can use the responsible gambling section to access tips, tools and links to external organisations that offer free professional assistance.
- Whether you’re familiar with fiat or crypto, there is an option for YouTube to process transactions seamlessly.
- While not instantaneous, the reply addressed every issue thoroughly, showing that detailed assistance is available, albeit with some delay.
- The casino does not charge transaction fees, but payment methods may charge their own fees.
- Cashback also carries a 10x wagering requirement, which must be completed within 7 days.
Lastly I cannot even see the status of that deposit anymore since their transaction list only goes back a week. We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s Big Lucky Casino domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Big Lucky provides some general advice on moderation and how to avoid gambling beyond your means. While this serves as a basic starting point, it’s worth noting that the casino is operated by the same group behind multiple established platforms.
Users can register and play without major restrictions, although the casino is not governed by any single national gambling authority outside Curaçao. Still, the Curaçao license ensures that Big Lucky adheres to regulatory standards that apply across its licensed jurisdictions. Bank cards and e-wallets like Visa, Skrill, and Neteller are the most popular payment methods at Big Lucky Casino. However, the available payment methods can vary depending on your location. SSL encryption safeguards your personal information and prevents unauthorised third parties from accessing it. The payment processors also utilise industry-grade security, ensuring that there are no instances of financial fraud during transactions.
Big Lucky Casino – Review & Experiences
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Big Lucky Casino wants you to find your answer first in FAQ-section but if that won´t be enough for you, they do have a 24/7 chat and e-mail support available. They also have a section for responsible gaming where you´ll find instructions on safer gambling. The casino also has tools, where you can set limits, time-outs and reality checks. To evaluate Big Lucky’s customer service, we began by testing the live chat feature with questions related to payments, bonuses, and general background.
Players are often happy to use them because they give them extra benefits, and gambling sites use them to entice old and gain new players. Casino bonuses take many different forms, including deposit bonuses, no deposit bonuses, welcome bonuses, bonus codes, free spins, etc. These offers allow you to get something extra from the casino when you create your player account, make a deposit, and/or just simply gamble online. Big Lucky is a new online casino launched exclusively for Kingbonus on the 20th of April 2025.
That’s right – the more you play, the more you can get back, even on bad days. The player from Finland had deposited 50€, which was deducted from his bank account but did not reflect in his Big Lucky balance. After contacting customer service, he learned that the matter was still under investigation, leaving his funds on hold for almost a month without updates. The player eventually marked the complaint as resolved in the system.
The minimum deposit and withdrawal are €20, while the maximum deposit for high rollers depends on the payment method. The maximum withdrawal is €5000 daily, €20000 weekly, and €50000 per month. The casino does not charge transaction fees, but payment methods may charge their own fees. Instead, it offers a grounded, smooth experience that’s clearly designed for real players who value cashback, fast access, and reliable payments. On top of that, new players who deposit at least €30 also receive 100 free spins on Book of Dead.